Agilent Technologies’

Test and Measurement Support, Services, and Assistance

Agilent Technologies aims to maximize the value you receive, while minimizing your risk and

problems. We strive to ensure that you get the test and measurement capabilities you paid for and

obtain the support you need. Our extensive support resources and services can help you choose the

right Agilent products for your applications and apply them successfully. Every instrument and

system we sell has a global warranty. Support is available for at least five years beyond the

production life of the product. Two concepts underlie Agilent’s overall support policy: “Our Promise”

and “Your Advantage.”

Our Promise

Our Promise means your Agilent test and measurement equipment will meet its advertised

performance and functionality. When you are choosing new equipment, we will help you with

product information, including realistic performance specifications and practical recommendations

from experienced test engineers. When you use Agilent equipment, we can verify that it works

properly, help with product operation, and provide basic measurement assistance for the use of

specified capabilities, at no extra cost upon request. Many self-help tools are available.

Your Advantage

Your Advantage means that Agilent offers a wide range of additional expert test and measurement

services, which you can purchase according to your unique technical and business needs. Solve

problems efficiently and gain a competitive edge by contracting with us for calibration, extra-cost

upgrades, out-of-warranty repairs, and on-site education and training, as well as design, system

integration, project management, and other professional engineering services. Experienced Agilent

engineers and technicians worldwide can help you maximize your productivity, optimize the return on

investment of your Agilent instruments and systems, and obtain dependable measurement accuracy

for the life of those products.

By internet, phone, or fax, get assistance with all your test & measurement needs.

Online assistance:

www.agilent.com/comms/lightwave

Phone or Fax

United States:

(tel) 1 800 452 4844

Canada:

(tel) 1 877 894 4414

(fax) (905) 282 6495

China:

(tel) 800-810-0189

(fax) 1-0800-650-0121

Europe:

(tel) (31 20) 547 2323

(fax) (31 20) 547 2390

Japan:

(tel) (81) 426 56 7832

(fax) (81) 426 56 7840

Korea:

(tel) (82-2) 2004-5004

(fax)(82-2) 2004-5115

Latin America:

(tel) (305) 269 7500

(fax) (305) 269 7599

Taiwan:

(tel) 080-004-7866

(fax) (886-2) 2545-6723

Other Asia Pacific Countries:

(tel) (65) 375-8100

(fax) (65) 836-0252

Email: tm_asia@agilent.com

Product specifications and descriptions in this document subject to change without notice.

© 1991, 1992, 1996, 2000, 2001, 2002 Agilent Technologies, Inc.

Printed in USA August 29, 2002

5988-7788EN

www.agilent.com/find/emailupdates

Get the latest information on the

products and applications you select.