Designed specifically for the lodging industry, the

UNIVERGE UM4730® product and its powerful Hospitality

package represent a complete messaging solution that

combines many types of communications services into one

state-of-the-art voice messaging system.

UM4730 and Hospitality give you leading-edge technology

that will help you improve guest services and enhance your

staff ’s effectiveness and efficiency. UM4730 with Hospitality

is a proven voice messaging system that integrates with the

UNIVERGE VoIP family and over 60 Property Management

Systems (PMS), providing you with the flexibility you need

for your property.

The Personal Touch

Hospitality provides personalised guest messaging in every

room, and much more. With Hospitality, you can offer

superior guest services and automate time-consuming tasks

without sacrificing the personal touch. Guests can receive calls

or messages anytime, even if there is no operator on duty—an

essential feature for international travelers and guests with

late-night emergencies.

With Hospitality, you can offer your guests their choice of

voice prompts from our expansive list of foreign languages.

When outside callers leave messages for a guest, they also

hear Hospitality’s easy-to-use prompts in the guest’s preferred

language. Hospitality’s conversational interface has set the

standard for easy-to-use hotel voice mail systems. To check or

leave messages, guests simply respond to yes-or-no questions

by pressing touchtones. And if they ever need assistance,

they can press ‘0’ at any time to reach an operator.

More than Guest Messaging

Hospitality’s guest directory allows callers to contact hotel

guests or leave them messages directly without going through

an operator. Incoming calls are not delayed by a switchboard

bottleneck, and operators are free to give personal assistance

to those who need it.

Guests can rest assured that their morning wake-up call will

be on time with Hospitality’s wake-up feature. Guests have

direct control over their wake-up calls—adding, deleting,

changing, and confirming a wake-up call request at any time

during their stay.

Another great way to improve service and reduce operating

expenses is to let guests retrieve important information

right over the telephone. Guest information lines can

answer routine questions about restaurant hours, airport

shuttles and other subjects, 24 hours a day. And information

lines can even generate revenue through sponsorship from

local businesses.

Improved Staff Efficiency

Hospitality also improves internal communications, so your

entire facility runs more smoothly. With Hospitality, you

can send messages to all hotel staff members instantly.

Employees working different schedules can leave each other

detailed messages so that customer service isn’t interrupted

with each shift change. Personnel such as housekeeping,

maintenance and room service can be alerted via pager or

cell phone about important messages. You can even set

up special mailboxes to communicate more efficiently with

vendors and important clients.

And since Hospitality runs on the UM4730 voice

messaging system, managing messages is a breeze.

UM4730 can integrate your local area network (LAN) with

your telephone system, providing visual control of all your

messages from a desktop PC using NEC’s TeLANophy®

suite of call management applications. By collecting and

distributing information quickly and accurately, UM4730

and Hospitality put reliable information at your staff ’s

fingertips, improving productivity and customer service.

Property Management System Integration

Property Management System (PMS) integration seamlessly couples the Hospitality system with your PMS to

automate voice mail management. All check-ins and check-outs are managed directly by the PMS, and front desk

personnel can register guests without accessing the voice mail system. When guests check in, the PMS automatically

activates their voice mailbox. Upon check-out, the system saves any remaining messages for the guest, and then deletes

the mailbox from the voice mail system.