NI Services and Support

NI has the services and support to meet

your needs around the globe and through

the application life cycle – from planning

and development through deployment and

ongoing maintenance. We offer services

and service levels to meet customer

requirements in research, design, validation,

and manufacturing.

Training and Certification

NI training is the fastest, most certain route to productivity with our products.

NI training can shorten your learning curve, save development time, and reduce

maintenance costs over the application life cycle. We schedule instructor-led

courses in cities worldwide, or we can hold a course at your facility. We also

offer a professional certification program that identifies individuals who have

high levels of skill and knowledge on using NI products.

Professional Services

Our NI Professional Services team is composed of NI applications and systems

engineers and a worldwide National Instruments Alliance Partner program of

more than 600 independent consultants and integrators. Services range from

start-up assistance to turnkey system

OEM Support

We offer design-in consulting and product integration assistance if you want to

use our products for OEM applications. For information about special pricing and

Local Sales and Technical Support

In offices worldwide, our staff is local to the country, giving you access to

engineers who speak your language. NI delivers industry-leading technical

support through online knowledge bases, our applications engineers,

and access to 14,000 measurement and automation professionals within NI

Developer Exchange forums. Find immediate answers to your questions at

We also offer service programs that provide automatic upgrades to your

application development environment and higher levels of technical support.

Hardware Services

System Assurance Programs

NI system assurance programs are designed to make it even easier for you

to own an NI system. These programs include configuration and deployment

services for your NI PXI, CompactRIO, or Compact FieldPoint system. The NI Basic

System Assurance Program provides a simple integration test and ensures that

your system is delivered completely assembled in one box. When you configure

your system with the NI Standard System Assurance Program, you can select

from available NI system driver sets and application development environments

to create customized, reorderable software configurations. Your system arrives

fully assembled and tested in one box with your software preinstalled. When

you order your system with the standard program, you also receive system-

specific documentation including a bill of materials, an integration test report,

a recommended maintenance plan, and frequently asked question documents.

Finally, the standard program reduces the total cost of owning an NI system

by providing three years of warranty coverage and calibration service. Use the

to meet your needs.

Calibration Services

NI recognizes the need to maintain properly calibrated devices for high-

accuracy measurements. We provide manual calibration procedures, services

to recalibrate your products, and automated calibration software specifically

Repair and Extended Warranty

NI provides complete repair services for our products. Express repair and

advance replacement services are also available. We offer extended warranties

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©2009 National Instruments. All rights reserved. CompactRIO, FieldPoint, LabVIEW, Measurement Studio, National Instruments, National Instruments Alliance Partner, NI, ni.com, and RTSI are trademarks of

National Instruments. Other product and company names listed are trademarks or trade names of their respective companies. A National Instruments Alliance Partner is a business entity independent from

National Instruments and has no agency, partnership, or joint-venture relationship with National Instruments.

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